1. Who We Are
The Fifth Labor Ltd ("we", "us", "our") is a professional cleaning services company based in London, United Kingdom. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact: [email protected] | +44 20 7700 5050
2. Information We Collect
We may collect and process the following personal data:
- Contact information: Name, email address, phone number, company name when you submit a quote request or contact form.
- Account information: Login credentials and profile details when you use our client or staff portals.
- Usage data: Information about how you use our website, including pages visited, time spent, and interactions (collected via cookies with your consent).
- Technical data: IP address, browser type, device information, and operating system.
- Marketing data: Your preferences for receiving marketing communications and advertising interactions.
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to your quote requests and enquiries.
- To provide and manage our cleaning services.
- To manage your account on our client or staff portal.
- To send invoices and process payments.
- To improve our website and services.
- To send marketing communications (only with your consent).
- To comply with legal obligations.
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies. We categorise these as:
- Necessary cookies: Required for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are only activated with your consent.
- Marketing cookies: Used to deliver relevant advertisements and track ad campaign performance (e.g., Google Ads). These are only activated with your consent.
You can manage your cookie preferences at any time using the cookie consent banner that appears when you first visit our website. You can also clear your browser cookies to reset your preferences.
We use Google Consent Mode v2 to ensure that Google tags respect your cookie choices. When you decline marketing cookies, Google Ads tracking is fully disabled on your device.
5. Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications and non-essential cookies.
- Contract: To fulfil our obligations under a cleaning service contract.
- Legitimate interest: To improve our services and website experience.
- Legal obligation: To comply with applicable laws and regulations.
6. Data Sharing
We do not sell your personal data. We may share your data with:
- Service providers: Email delivery (Resend), analytics (Google Analytics), advertising (Google Ads).
- Payment processors: For secure payment handling.
- Legal authorities: When required by law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote request data is retained for up to 2 years. Account data is retained for the duration of your account plus 6 years for legal compliance.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate personal data.
- Request erasure of your personal data.
- Restrict processing of your personal data.
- Data portability.
- Object to processing.
- Withdraw consent at any time.
To exercise any of these rights, please contact us at [email protected].
9. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.